Please check back for up-to-date answers and resources.
If you have a question that is not addressed below, please complete this form and we will respond within 24- to 48-hours.
NOTE: Within sections, FAQs are listed in the order they are posted, with the newest questions at the top of each section.
Will remote learning and remote work continue for the end of the Spring 2020 semester?
Yes. Due to the ongoing impact of the COVID-19 health crisis, remote learning and remote work will continue through the end of the semester. The registration and advising timeline for Summer and Fall 2020 have been revised; please see the full Academic Calendar here. Additionally, the grading policy for the Spring 2020 semester has been revised to include alternatives to letter grades. Complete information is available here.
How do I set up a virtual appointment with Interim President Dr. Laurie Quinn?
During this time of remote instruction, virtual office hours with Interim President Quinn will be available via Google Meet, which can be scheduled here. Please use the description field to indicate what you hope to discuss. These times are available on a first come, first served basis and we will schedule additional office hours in the coming weeks.
Hours of Operation for Campus Offices & Facilities
The following services will continue to operate as indicated:
Campus Store: Monday, Wednesday, Friday 10:00 AM–1:00 PM.
IDX Dining Hall is open as follows, only students on a pre-approved list will be allowed access:
Breakfast: 8:30-9:30 AM
Lunch: 12:00-1:00 PM
Dinner: 5:00-6:00 PM
Saturday & Sunday
Brunch: 11:00 AM–1:00 PM
Dinner: 5:00–6:00 PM
EATS is closed until further notice.
Sodexo is implementing several contingency measures to keep students, faculty and staff safe. Read more.
Health Center: Monday–Friday 8:30 AM–4:30 PM. Please do not walk in for care. Call the Health Center at 802.860.2711 to discuss your individual situation if you are in need of care.
Mail Center: Monday, Wednesday, Friday 9:00 AM–1:00 PM. See the mail Center-specific FAQ below.
Offices that are closed but which will offer services virtually:
- Academic Coaching and Tutoring
Services closed until further notice:
- Fitness Center
- Rental House
All rental requests have been cancelled. If you are currently in possession of Rental House property, please safeguard the equipment until further notice. Additional details are available on the Rental House website.
Is the Mail Center operational?
The Mail Center Operations are changing significantly due to COVID-19. In an effort to protect everyone and minimize contact.
Hours: Open Thursday, March 19: 9:00 AM–4:30 PM.
Beginning March 20: 9:00 AM–1:00 PM, Monday, Wednesday and Fridays. Closed Tuesdays and Thursdays.
There will be no inter-departmental deliveries, effective immediately. Please designate someone in your department to pick up and drop off mail during these hours. Please complete this spreadsheet so that Theresa knows who will be doing the mail pickups for your department and can coordinate with you.
Feel free to call 802-651-5829 before visiting to ask if you actually have mail, to save an unnecessary trip.
If there is a heavy package(s) that you need to be delivered, we will organize with Physical Plant to deliver.
Small packages should be picked up like letter mail. We can simply hold any packages until later too if it’s not urgent.
If you have “outgoing” mail that needs to have stamps/postage, please deliver to the Mail Center before noon so the Mail Center has time to process it before closing.
If you have any outgoing pre-paid small package please drop at a UPS, FedEx or USPS drop off facility if you can, otherwise drop it here.
Please submit a Physical Plant Workorder for any large or heavy packages you need picked up.
Finally, unless you are a student or employee who resides in Champlain College housing, no personal packages should be received or sent out by the Mail Center.
Which buildings are accessible with my ID Card?
As of Friday, March 20, all academic buildings are restricted until further notice.
Access to residential buildings has been restricted to those students who have permission to be on campus by Residential Life. If students have extenuating circumstances and were unable to return during one of the retrieval windows to collect personal belongings, please contact firstname.lastname@example.org.
How will students receive their mail that is sent to the campus mailroom if they are not in Burlington?
The Mail Center is open and will receive and hold all packages. If students wish to “return” their packages (to the shipper), they can send a “Return Label” to the email@example.com who will print, place on the package and send back. We do not plan on forwarding any packages. We can forward letter mail if the student emails firstname.lastname@example.org with a forwarding address.
Can employees park around campus?
Will GMT bus access still be free?
Parking around main campus will be free and open until further notice.
GMT bus access remains unchanged.
Will commencement still be held?
Commencement will take place virtually on Saturday, May 9. Graduating students and their families are invited and encouraged to share their ideas for virtual Commencement here.
We have made the difficult, but necessary decision to hold a virtual commencement event. This is not a decision made lightly. The safety of our students, their loved ones, our faculty and staff must be our highest priority. We understand that Commencement is a time of celebration, recognition and closure and our virtual ceremony will reflect these important goals.
We are also very committed to an in-person celebration in the coming year, as soon as we understand what will be possible in the context of the current public health crisis. Plans for that celebration will be forthcoming. We look forward to the opportunity to gather on-campus in recognition of your accomplishments.
Will I receive my diploma in the mail?
Yes, diplomas will be mailed to all graduates in a timely fashion after Commencement.
What is the deadline for paying my deposit for Fall 2020?
Returning Students: The deadline for paying the Fall 2020 Returning Student deposit has been extended to April 13, 2020. For more information, please visit the Returning Student: Tuition Deposit page.
Incoming Students: The deadline for incoming students to pay the New Student Deposit of $500 has been extended to June 1, 2020. For more information, visit the Incoming Student Deposit page.
What is the schedule to register for Summer/Fall 2020?
The Registrar’s Office has extended several deadlines to accommodate students during this time. Please make note of the following changes:
- First day of registration: April 6
- Last day to withdraw from a course: April 10
- Last day to withdraw from the College: April 24
- Last day to request a medical withdraw from the College: April 24
- Deadline to register for Summer or Fall Courses: May 1
Have there been any modifications made to the grading policy for Spring 2020 for traditional students?
Yes. For the Spring 2020 semester, traditional students will have the choice of receiving either letter grades or Satisfactory/Unsatisfactory/Fail (S/U/F) grades as final grades.
Important notes regarding this policy:
- Students have until May 1, 2020 to request S/U/F grades.
- Students may elect to have all or some of their courses converted by the Registrar’s Office after faculty have submitted their final letter grades.
- Once requested, students may not revoke a request for S/U/F grades.
Can I get access to a computer or other hardware?
Please complete this form and indicate what resources you are seeking in order to participate in remote learning.
I’m a senior, will I graduate on time?
Yes. You are still enrolled in your current courses throughout the period of remote instruction. As long as you remain enrolled and successfully pass your courses, your graduation date will not change.
Will the semester be extended by a week?
The semester will end as scheduled (not be extended) regardless of other developments.
What are the guidelines for students completing internships?
During Champlain’s remote learning period students who are in an “internship” (a field experience/internship/practicum/student teaching) should follow these guidelines:
- Students can choose whether to continue/return to their internships based on their personal health and safety needs and in conjunction with the internship organization’s Covid-19 policy.
- Students can work remotely for the internship organization per the organization’s policy.
- If students are continuing their internship either in person or remotely, the faculty member will add the student names and location to the College Internship Registry.
- If students choose to or unable to stay connected with their internship organization in person or remotely, they will work directly with the internship course professors to determine an alternative method of achieving learning goals for the class.
How can I connect with the Career Collaborative and what options do I have to complete my Insight Milestones?
Career Collaborative is now 100% virtual. We have extended the Insight deadline to April 1 and have made all pending InSight milestones virtual and accessible through Canvas.
Requests for online career coaching appointments are available through Handshake, or by contacting email@example.com, (802) 860-2720, or by reaching out to the division specific Career Coach.
Where can faculty find the most up-to-date resources and FAQs for moving to online instruction?
How do I maintain the accessibility of my classes as we move to remote instruction?
The Office of Accessibility has created a Remote Instruction Accessibility Guide to support you in ensuring all students will have access to your courses and materials. The Office of Accessibility is your first stop for any and all questions related to remote instruction accessibility, so please contact us so that we may assist and support you: Email: firstname.lastname@example.org Phone: (802) 865-5764
Residence Halls & Student Services
When can I come back to campus to get my stuff from my residence hall?
We are actively developing plans to allow students to gather their belongings from residence halls. Please, do not, under any circumstances, return to campus until Champlain announces residence hall safe move-out plans.
The College is actively developing plans to allow for students to return to campus to gather their belongings. However, under the guidance of the Governor of Vermont, we are unable to allow students to return to campus from any location at this time. Under no circumstances should anyone return to campus without specific permission from the Office of Housing and Residential Life. We recognize that you are eager to gather your belongings and we will share our plans with you as soon as we are able. Our highest priority is for the health and safety of the Champlain community.
Will I receive a refund for my residence hall and/or dining plan?
With our decision to continue remote learning through the end of the Spring 2020 semester, we are able to finalize plans to provide refunds and credits for housing and meal plan costs. We recognize that the specifics of these plans are important to students and families and we are working to provide this information as quickly as possible. Please expect to receive a full communication on refunds and credits in mid-April.
What cleaning procedures are in place for the public spaces, like laundry rooms, in 194 St Paul Street and other residences where students are living?
Thomas (at 194 St Paul Street), along with other cleaning crew members, clean all occupied public spaces daily. This includes disinfecting all surfaces like handrails and doorknobs as well as laundry facilities. The inside and outside of washing machines and driers are cleaned frequently too.
Are residence hall kitchens being cleaned?
Residence hall kitchen cleaning is the responsibility of the residents. Our custodial crew clean and disinfect floors and surfaces, but students should take an active role in cleaning up after using any common space.
What are the dining hall hours?
IDX Dining Hall is open as follows, only students on a pre-approved list will be allowed access.
Breakfast: 8:30-9:30 AM
Lunch: 12:00-1:00 PM
Dinner: 5:00-6:00 PM
Saturday & Sunday
Brunch: 11:00 AM–1:00 PM
Dinner: 5:00–6:00 PM
Who can get a meal from the dining hall?
The names of all students who have been approved to remain on campus and who have a meal plan have been provided to IDX and will be allowed to access meals. Sorry, no friends or other guests will be allowed to enter or purchase a meal.
What meal choices are available at IDX and how is food being served?
IDX remains open for students on the meal plan.
Meals options vary upon the day.
Hot options: Every meal has a hot option such as eggs, potatoes and a meat for breakfast, and a meatless and meat option with accompanying sides for dinner.
Cold options: IDX is also offering cold options for each meal such as cereal, yogurt cups, fruit, sandwiches, salads, desserts and an assortment of beverages.
How it works: All food is located at the Euro station. Students place an order based on the day’s menu. All food is placed in to-go containers and disposable silverware is provided so that students can bring the food back to their residence hall.
Dietary restrictions: Please let IDX know if you have a dietary restriction so they can make accommodations.
What safety precautions is Sodexo taking?
Sodexo staff is following all local and state guidance and CDC recommendations. All staff members are asked to report if they have been in contact with anyone showing symptoms of COVID-19 and are asked to stay home and alert their manager if they have show any flu-like symptoms (shortness of breath, fever, coughing). All normal food handling procedures continue to be followed such as hand washing, glove-use as well as increased social distancing measures.
How do I report a bias incident or sexual misconduct?
Champlain is a caring and supportive community and we pledge to continue to respond to issues of concern. During this time of remote instruction, all Champlain College policies remain in effect. Click here to access information about college policies or to report a bias or sexual misconduct incident.
Will there be virtual meet-ups for residence halls in place of in-person events?
Yes. RAs are planning a variety of events. Events will be posted on The View’s events calendar.
When filling out the 2020 Census, where do I “count” myself living as of April 1?
Please fill out the 2020 Census as if you were still living in Burlington on April 1. It is important the Census Bureau receives an accurate count for the amount of people who would normally be living in Burlington at this time. Not sure if the College counts you in its reporting, or if you need to fill out the Census yourself? Check out these FAQs and read this article to find out why it’s crucial for you as a Champlain student to be counted in Burlington.
What if I need access to items in my residence hall?
If you need instructional supplies (textbooks, notebooks, laptop, additional clothes, specific hardware or software) from your residential space in order to continue with remote instruction, and were unable to retrieve your belongs during the designated windows, please email email@example.com. Our staff will work with you on a specific plan for you to retrieve what you need.
Are there any travel discounts available to students who need to return home?
With colleges and universities all over the United States announcing campus closures in response to coronavirus (COVID-19) concerns, many students may need last-minute transportation. Enterprise Rent-A-Car is waiving its young renter fee and reducing its minimum age to rent a vehicle to 18 years old. The change is effective now through the end of May in the United States. By reducing the age minimum and waiving the young renter fee, we will be able to help more students access rental cars during this unprecedented event. Taking care of our communities is core to who we are, which we know is more important than ever.
More information is available to students by visiting enterprise.com/studenttravelassistance or by calling (1-844-624-4412). A few key points to be aware of:
- Available to College Students 18 – 24 years of age
- Valid for rentals of an economy through full size cars, minivans, small pick-up trucks and cargo vans
- Offer valid at U.S. locations only for car rentals reserved in advance.
- Standard driver and credit requirements apply, except for the minimum car rental age per this offer
- Official Student ID must be presented at the time of rental
- Offer expires 5/31/2020
Are the Counseling Center and Student Health Center still providing services to students?
At this time, the College will provide remote counseling for current clients who are living in Vermont.* Your counselor will make a plan with you for brief, scheduled check-ins as needed. These check-ins are not intended to replace or provide long-term, intensive psychotherapy, but rather to provide support during this interim period. The method for the provision of distance counseling will be determined by your counselor depending on your needs and preferences. Methods of distance counseling that the Counseling Center may utilize include: telephone, or video, email, chat, text, or social-network-based communication.
Students who are seeking to establish a new counseling relationship can make an appointment using the Counseling Center web page.
*At this time, state laws dictate that we can only provide services to students in Vermont, the state where we hold our professional license or roster status.
We are looking into the possibility of that changing due to the unusual situation presented to us by the coronavirus and will be in touch to make that information available to students as soon as we know more. We will provide out of state students consultation via zoom or phone in an effort to assist students in getting the care that they need.
Student Health Center
The Student Health Center will remain open on the Burlington campus during normal business hours to assist any students who remain on campus. The Student Health team is looking into options for potential remote visits for our psychiatry patients and will be in touch directly with all students who access psychiatry services with details by next week. If you are in the Burlington area and require a medical appointment, please call the Student Health Center first at (802) 860-2711.
Will I be paid for my Federal Work-Study or Non-Work-Study position through the end of the semester?
We know the ability to earn student job income is important to making a college education possible. Therefore, we are making a commitment to paying all student employees through the end of the semester. Continued pay will apply to students whose job is under a Federal Work Study award as part of their financial aid package and also those student workers who are paid directly by the College in non-work study employment. The College is gathering data from student supervisors and developing plans for payment; details will be released as soon as possible.
Am I able to return to my student employment position?
March 13 Update: College administration is currently in the process of working with your student employment supervisors to pursue all of the options possible for you to resume your student employment position during the extended spring break and period of remote instruction.
Please email your supervisor directly to indicate whether you are interested in continuing in your position in the coming weeks, where feasible. We have provided guidance to supervisors about the options for continued work, including the possibility of remote work. Supervisors will evaluate options for each role and be back in touch with students wishing to continue working later next week.
International Students & Exchange Visitors
How can I connect with the Office of International Student Services (OISS) now the the staff are working off campus?
What is the status of Champlain’s campuses in Dublin and Montreal?
As of March 12, Dublin students are being sent home to the United States, where they will complete their coursework remotely. Read the full March 12 message here.
As of March 13, Montreal students are being sent home to the United States, where they will complete their coursework remotely. Read the full March 13 message here.
What is the status of third-party study abroad programs?
Whether third-party programs have been cancelled as of now or have not yet been cancelled, Champlain College’s strong advice to students is to arrange return to the U.S. as promptly as possible. Given rapidly changing global conditions and the difficulties travelers are experiencing as those conditions develop, we are not recommending that students delay their return. If students choose to stay, they will be doing so at their own risk and against our guidance.
We urge students to contact Noah Goldblatt (firstname.lastname@example.org) as soon as possible to advise us of your plans.
Please note, Champlain College is requiring all members of our community who have traveled internationally (students, faculty, or staff) any time after March 1, 2020 to self-isolate at home upon their return to the U.S. for 14 days. This requirement applies even if you are experiencing no symptoms of illness.
Will the Freeman Foundation Internships in Asia & the Uganda Service Trip be cancelled for Summer 2020?
Yes, all of the Summer 2020 Freeman Foundation Internship programs in Asia have been cancelled as has the the summer service trip to Uganda.
What is the status of Fall 2020 Study Abroad?
Fall 2020 study abroad programs have not been cancelled at this time, and are moving forward until further notice. Contact the Office of International Education at email@example.com with any questions.
Faculty/Staff Policies and Information
I’m spending a lot of time on Zoom. How do I modify my background?
Check out this article written by The View’s media team to learn how to update your Zoom background.
Should employees report to campus for work?
As of March 16, all staff and faculty, full-time and part-time/adjunct, are transitioning to work remotely. After March 19, those who have not requested access by special permission will not have card access to spaces open to them under normal circumstances. See the full message from Interim President Laurie Quinn.
Does the College have resources to help me transition to remote work?
Yes. First, begin by reading the Interim President Laurie Quinn’s March 16 message regarding the scale-up to remote work.
Second, the People Center has created a Best Practice Guide, Supporting a Successful Transition from On-Site to Remote Work. This resource provides helpful tips and insights as a starting point for those who need additional support to transition from on-site to remote work.
What are the restrictions on College-sponsored travel for faculty and staff?
Effective March 11:
- There will be no new College-sponsored international travel
- There will be no new College-sponsored domestic air travel or non-personal vehicle travel
The voluntary travel registry continues to be important for recording all employee travel, including personal and work-related travel, however reduced or modified.
On-Campus & Off-Campus Events
Will Admitted Student Day events still take place?
Although we will not be hosting Admitted Students and their families on campus for Admitted Student Weekends, we are planning a robust and exciting online Admitted Student events with a number of interactive virtual activities for April 18 & April 25. Please visit our Admitted Student Day page for the latest information.
When can families resume scheduling campus visits?
Given how quickly the situation is changing, we are not accepting new registrations for campus visits through May 1, however we are offering an array of virtual events and experiences. Check out our Visit page for the latest information and registration.
Will Champlain continue to host events on- and off-campus?
No, all Champlain College-sponsored events, on- and off-campus such as the 2020 Spring Career Fair, Mock Interview Days and Champlain Connect events, have been cancelled. You’ll find a complete list of program, event and conference cancellations here.
I was planning to attend the Game Developer’s Conference (GDC) in San Francisco. The event was cancelled. Will I get a refund?
Students who bought their own conference tickets through GDC will be refunded directly by the GDC. Students who purchased tickets through Champlain should reach out to Megan Everts (firstname.lastname@example.org).
Will the College’s Pre-College Summer Programs still take place?
The College hosts a number of pre-college summer programs. While registration for these programs remain open, we are still evaluating these programs and more information will be forthcoming. Your deposit and any pre-paid program fees will be refunded if the College is unable to host the programs.
How Can Alumni and Families Help?
Is there a way to help students facing hardships?
The Student Emergency “Angel” Fund is designed to support those in the Champlain learning community with acute, unexpected needs. Champlain’s move to remote study has created new time-sensitive needs and we ask you to consider a donation of any size to this critical-need Fund.
While our team is working each day with students one on one to help navigate the transition to remote instruction and ensure student success, the Student Emergency Angel Fund will allow your gifts to be put to immediate use in support of needs like these.
Share Your Ideas & Resources Do you have an idea for ways we can stay connected and engaged with each other? Do you have access to resources that could help others? Please keep the good ideas coming by sharing them here.
Under what circumstances should I update the Health Center about my health? For example, if I have or had a cold, but without a fever or cough, should I be in touch
If you are living on campus, the Student Health Center would like you to be in touch to discuss any symptoms and assure you have the information and resources to remain healthy. If you are living off campus, please contact your primary care provider. If you are off campus and in the Burlington community and identify the Student Health Center as your local health care, please be in touch to discuss any changes in your health.
What should I do if I develop COVID-19 symptoms? If I am referred for testing, what are my transportation options?
If you develop COVID-19 symptoms you should remain home, in your room, isolated from other residence hall or apartment contacts, and call Student Health and/or your primary care provider for guidance.
If you are referred for testing through the Student Health Center, we will discuss transportation options with you individually.
What does Vermont’s ‘Stay Home Stay Safe’ order mean for Champlain College?
On March 24, 2020 Gov. Phil Scott issued a “Stay Home, Stay Safe” order and directed the closure of in-person operations for all non-essential businesses.
Specific guidance followed for colleges:
Schools and colleges may continue to offer remote learning opportunities, assuming all instruction does not require in person business to occur at the college (multiple staff or professors in the same room). For colleges that have students living on campus unable to return to a primary residence (international students, vulnerable populations, etc), the college may continue operating as an essential housing provider. This would include providing facilities management, limited food service in accordance with previous Executive Orders, and security services. All CDC and VDH guidance should continue to be adhered to.
Can I go outside or go to the grocery store?
The Order does not restrict travel to essential services like grocery stores and pharmacies, nor does the Order require that people stay inside. Taking walks and spending time outside are beneficial to your health and wellness, but being outside closer than 6’ from others is no safer than being inside in close proximity. Do not gather in groups, and maintain 6’ from others.
GMT busses are running but should I avoid public transportation?
If you need to use public transportation, clean your hands before entering, upon exiting and do not touch your face.
How do I know if I am an essential employee?
Look to your employer to indicate whether or not you are an essential employee. The Governor’s Order provides exemptions for businesses and entities providing services or functions deemed critical to public health and safety, as well as economic and national security. This includes – but is not limited to – health care operations; retail serving essential human needs, like grocery stores, pharmacies and hardware stores; fuel products and supply; news media; maintenance of critical infrastructure; and transportation and critical manufacturing sectors. For a full list, you can review the full order.
If I am an essential employee, how can I protect the people I live with?
The best way to prevent illness is to avoid being exposed to it. Protect yourself and the people you live with by thoroughly washing your hands upon leaving work, and again upon entering your home. Depending on the nature of your work, consider removing all clothes and showering. Clean high touch areas and surfaces with disinfectant daily (knobs, handles, counters., etc).
What is the difference between self-quarantine and self-isolation?
Self-quarantine is required of people who reasonably believe to have been exposed to a communicable disease (like coronavirus) but are not yet symptomatic to prevent the possible spread of the disease.
Self-Isolation is directed by public health agencies and medical providers and refers to those who are ill and suspected to have an infection or known to have an infection.
What should I do if I am feeling worried or stressed?
It’s understandable that you may feel stressed and anxious about the situation. If anxiety or fear is overwhelming you, please get in touch with the Champlain College Counseling Center in Skiff Hall:
If you are experiencing a mental health crisis and need to speak to someone immediately, please call the on-call counselor at (802) 865-5745 or Campus Public Safety at (802) 865-6465.
What are the symptoms of COVID-19?
People who contract COVID-19 usually develop symptoms that affect their respiratory system, including fever, cough, and shortness of breath. Learn more about COVID-19 symptoms from the CDC.
What should I do if I become sick?
If you become ill or suspect that you are ill, stay home. Please review these guidelines, contact your health care provider and seek medical care in your location. If COVID-19 is suspected, you should self-isolate for 14 days if you live or work on campus, or if suggested by your healthcare provider.
If you are sick with COVID-19 or suspect you are infected with the virus that causes COVID-19, follow the steps at this link to help prevent the disease from spreading to people in your home and community.
How does COVID-19 spread?
COVID-19 is a new disease and we are still learning how it spreads, the severity of illness it causes, and to what extent it may spread in the United States.
The CDC reports that COVID-19 is a respiratory virus that is thought to spread mainly between people who are in close contact with one another (within about 6 feet), and through respiratory droplets produced when an infected person coughs or sneezes. Learn more from the CDC.
How can I protect myself and help prevent the spread of coronavirus?
CDC recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Do not share drinking glasses, bottles, makeup, boxes of food, finger-foods, instruments, or anything else that could possibly transmit the virus from one person to another.
Learn more about how to prevent the spread of COVID-19 from the CDC.